OXB39FF018

[MAC20224]

Error Code OXB399FF018

[Nal_NR]

Hi @MAC20224 

,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the error code.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[MAC20224]

I have 2 printers

#1 - Envy 4520 has the error code

#2 - HP Desk Jet 4520 e - I just bought this one and it does not pint more than a page or two and then cuts off

Can you help me out?

Thanks

John

[Nal_NR]

Hi @MAC20224,

Thanks for sharing the details. 

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.