Office Jet 3830 getting error code 0xe06d7363

[rickfenner]

I cannot print in color.  Error code 0xe06d7363

[praveenbv]

Hello,@rickfenner, Welcome to the HP Support Community!

Thanks for reaching out! I'd like to help ,

To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy comes out fine, then try a clean install as suggested below:

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, go to http://hp.care/2nikIQ9 and enter the printer model number to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation. 
• Restart the Pc once done.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!