Office Jet Pro 8025 showing event code 71.02.4A

[SaraC5]

I don't know how to resolve this event code.  Any Ideas?

[A_Gayathri]

Hi @SaraC5,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the event code 71.02.4A on an HP OfficeJet Pro 8025 which typically indicates a hardware or firmware issue. Here are a few steps you can try to resolve the problem:

1. Power Cycle the Printer

• Turn off the printer and disconnect the power cord.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn the printer back on.

2. Check for Paper Jams

• Open all access doors and trays to check for any paper jams or obstructions.
• Remove any jammed paper or debris carefully.

3. Firmware Update Update the firmware on an HP printer

• Ensure that your printer's firmware is up to date. You can check for updates by:
  • Visiting the HP support website.
  • Using the HP Smart app on your smartphone or computer.

4. Reset the Printer

• Restore factory defaults:
  • Go to the printer’s Control Panel.
  • Navigate to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  • Confirm the restoration process.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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