Office Jet Pro 8710 Cropping Sections of Photos/Images in Documents

[Roberto1128]

I insert pictures/images downloaded from various websites to a document.  When viewed on my monitor, the complete images are visible, however, the images always cut off on the bottom and right sides when printed. I followed the instructions, offered in 2020 by an HP employee contributor Sandytechy20, to uninstall and reinstall the printer. Unfortunately, after completing the process, the images are still cut off when printed. FTR, I emailed the document to an associate, who was able to print the document with full images, which leads me to conclude that it is a problem local to my printer. (Attached is a scan of the printed work. I circled the trimmed images.)

[Dragon-Fur]

@Roberto1128 

Welcome to the HP Community --

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Print Quality help, presented in order to be considered / completed:

Resolve scan quality problems on HP printers

If you want to pursue Troubleshooting directed at your Product, look for help in your Printer's website support website.

For example,

Open

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Open Category Troubleshooting > sub-topic Printing > Print Quality (or similar)

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What else?

If the document from which the print job is extracted is Word, the structure of the images might be impacting the results.

PNG images generally print correctly, as do JPEG images.  That said, if you use Copy / Paste as opposed to Insert to place the image(s) into the document, the copy / paste action might produce unexpected results.

What else?

Nothing obvious jumps out, though if you have not done so, check Tray and Paper settings on the printer.

The point is that the Tray and Paper settings (available on your printer's touchscreen control panel or in EWS) should be correct and a matched (or close matched) set to the print settings in your print software for Paper Size / Type.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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General Example - EWS

Note:  Not likely useful for DeskJet - these printers perhaps still use a small / medium / large paper size and type setup

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

EWS_9135_Print_Default_Print_Options_2EWS_9135_Tray_and_Paper_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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