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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tim_Tech
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Office Jet Pro 9018 Cartridge Access Door stuck

HP Recommended
Office Jet Pro 9018
Microsoft Windows 10 (64-bit)

I am unable to open the Cartridge Access Door.

 

I did try power off, unplug USB, unplug power, wait 30 seconds, reconnect power, reconnect USB. The door still behaves as if it is latched on the from left corner.

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Tim_Tech
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That is "latched at the front left corner" above

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Betty0610
HP Support Agent
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@Tim_Tech

 

Welcome to the HP Support Community.

 

Try a different wall outlet. Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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