Office jet 4635 error code OXC4EB827F

[ESMoore]

I have an Office jet 4635 it printed just fine a few days ago but now I have error code OXC4EB827F.  Can't get it to power off at all even after unplugging it all night.

[Raj_05]

Hi @ESMoore,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code OXC4EB827F on your HP OfficeJet 4635 indicates a hardware issue that is often related to the printer’s internal components. Since the printer isn’t responding to power cycling, here are some steps you can try.

Reset the Printer:

• Power Off and Unplug: Disconnect the power cord from the printer and wait for at least 60 seconds.
• Replug: Plug the power cord back in while the printer is still off.
• Power On: Press the power button to turn the printer on.

Check Connections:

• Ensure that all cables are securely connected and not damaged.

Inspect for Paper Jams:

• Open all accessible compartments and check for any paper jams or foreign objects that could be causing the error.

Check the Ink Cartridges:

• Remove and reinstall the ink cartridges to ensure they are seated properly.

Firmware Update:

• Sometimes updating the printer’s firmware can resolve issues. Check HP’s website for the latest firmware for your model.

Factory Reset:

• If the printer is responsive enough, try performing a factory reset. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[ESMoore]

These are all suggestions that are found in the FAQ, which I mentioned that I had already tried. Each power on power off cycle produced the same error message.. The only thing that ended up working was that I manually moved the cartridge head a tiny bit which caused it to move to center and the error code to clear. 

[Raj_05]

Hi @ESMoore,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support