cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Scheff
New member
3 1 0 1
Message 1 of 4
131
Flag Post

Office jet 6700 Printer says printer has no paper but it does

HP Recommended
Officejet 6700 premium
Microsoft Windows 10 (64-bit)

Printer says "No paper" but the tray is full

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
25,642 25,523 1,407 1,477
Message 2 of 4
Flag Post
HP Recommended

@Scheff

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:;- Click here

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Scheff
Author
New member
3 1 0 1
Message 3 of 4
Flag Post
HP Recommended

It has been determined that it is a hardware situation since I have performed the suggested protocol several time with negative results.  I have already purchased the envy pro 6458.  I would have liked to keep the 6700 since I just replaced all the ink cartridges but another customer had the same issue and he said it was going to cost more to repair than replace.

sandytechy20
HP Support Agent
HP Support Agent
25,642 25,523 1,407 1,477
Message 4 of 4
Flag Post
HP Recommended

@Scheff

 

Good to know that you have got a new HP printer.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation