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‎09-27-2025 11:05 AM

HP Recommended
Product: HP OfficeJet 250 Mobile All-in-One Printer
Operating System: Microsoft Windows 11

OfficeJet 250 will not boot. Gives error 011A17FF. I have tried to suggested restart fix to no avail. 

Not able to update firmware as it will not connect to the computer. Would like to try booting and updating firmware from a USB drive. Need the current *.bdl file to attempt this but cannot locate it on the HP support web page. Please Help. 

1 REPLY 1

‎09-30-2025 09:03 AM

HP Recommended

Hi @dlshank 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for explaining the situation so clearly. I’m truly sorry you’re facing this—especially with a mobile printer like the HP OfficeJet 250 that’s designed for reliability on the go. The error code 011A17FF combined with a failure to boot and inability to connect to a PC suggests a deeper firmware fault, and you're absolutely right to pursue a USB-based recovery.

 

Let’s walk through a focused path to help you locate the correct .bdl firmware file and attempt a USB recovery.

 

Steps to Recover HP OfficeJet 250 Using USB Firmware Update

 

1. Download the Latest Firmware Utility

 

2. Locate the .bdl File

  • During extraction, the utility creates a temporary folder (usually in C:\Program Files (x86)\HP\Printer Update\ or %temp%).
  • Look for a file named something like OJ250_RxxxxA.bdl (where xxxx is the version).
  • Copy this .bdl file to a FAT32-formatted USB flash drive.

 

3. Prepare the USB Drive

  • Ensure the .bdl file is placed in the root directory of the USB drive (not inside a folder).
  • Use a USB 2.0 drive, if available, for better compatibility.

 

4. Initiate USB Recovery

  • Power off the printer.
  • Insert the USB drive into the printer’s USB port.
  • Press and hold Power + Cancel + Back Arrow simultaneously for 5–10 seconds.
  • Release the buttons and wait—if successful, the printer will begin reading the USB and initiate firmware recovery.

If the printer doesn’t respond after these steps, let me know whether any lights flash or sounds occur—I’ll guide you further based on that. You're close to restoring functionality and protecting your mobile printing setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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