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‎10-10-2020 11:55 AM - edited ‎10-10-2020 11:55 AM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet gets stuck with a blinking power light and loading bar every couple of days. The recommended reset/removal of ink cartridges I've seen elsewhere  doesn't work.

Category:
3 REPLIES 3

‎10-13-2020 09:03 AM

HP Recommended

@lkmorgan

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet. 

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-14-2020 12:11 PM

HP Recommended

Thanks, I kept trying and eventually the printer booted, who knows why? Once it booted I was able to run a firmware update and I haven't had the problem since.

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‎10-14-2020 03:47 PM

HP Recommended

@lkmorgan

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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