OfficeJet 43650 not printing black ink. Brand new machine, brand new cartridges

[copsmom]

My new HP 4650 will not print any black.  The cartridge is new - I am using #63XL.

[KrazyToad]

@copsmom

Welcome to HP Support Community

Are you able to make Photocopies?

I suggest you try cleaning the Printhead

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click No. You can stop troubleshooting.

   • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

   NOTE:  If the Printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

You can refer to this Link: https://support.hp.com/in-en/product/hp-officejet-4650-all-in-one-printer-series/5447930/document/c0...

Keep me posted how it goes and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[copsmom]

KrazyToad,  Thanks !

I have gone through the cleaning process with same results as when I cleaned yesterday - waiting 30 min for my next try.  However, the copier will not copy in black and  when it copies in color, ithe colors are of very poor quality..

[KrazyToad]

@copsmom

Please try the cleaning process again and let me know if the issue persists 😊

[copsmom]

Krazy Toad

Thanks.  I tried it again even going to the 2nd level cleaning and still no black ink.  I have taken the cartridge out and re-inserted it.  But nothing has worked so far.

[KrazyToad]

@copsmom

At this point I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you