OfficeJet 4650 not copying

[TH509]

My printer suddenly stopped copying. The touch screen seems to be stuck on any action I request (ie, copy, cancel, etc.). The screen idles on the request until I turn off and restart the printer. 

[TH509]

The above issue happens repeatedly. However, sometimes I restart the printer and the home screen works great.  I select the copy mode from the touch screen and the number of copies, but when I touch the black or color copy buttons, the printer makes the sound indicating that it received the request, but nothing happens. 

[Jay_G24 · Accepted solution]

Hi @TH509,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Rajendira]

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