cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
38
Flag Post

OfficeJet 4650 won't print magenta

HP Recommended
OfficeJet 4650
macOS 10.15 Catalina

The Magenta on my printer doesn't print at all. Cleaned the cartridges 3 times still nothing, not even a hint of magenta color. Replaces cartridge as well.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,205 14,199 934 1,109
Message 2 of 2
Flag Post
HP Recommended

@tcp25, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Try making a standalone copy in color and check if it prints magenta. By this, we can conclude if this is a hardware or a driver issue.

Make sure you have tried the steps mentioned in this document to resolve this issue - Black or Color Ink Not Printing, Other Print Quality Issues

After cleaning, you may print a print quality report to check for magenta.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

If you have used 2 magenta ink cartridges and the issue persists, I'm afraid this is a hardware issue with the printer.

 

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation