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OfficeJet 8720 / Windows 10 not printing color / or 2-sided; protection fault # 0x00007FFA643

HP Recommended
OfficeJet 8720
Microsoft Windows 10 (64-bit)

No access to printer properties in the print dialogue box...

so not printing color / or 2-sided;

Error message: protection fault # 0x00007FFA643...

Exception code 0xe06d7363

 

All diagnostic tests run and updates applied - as usual.

test page prints and diagnostic pages print

 

 

 

 

 

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