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OfficeJet Pro 6830 flashing lights, error code c4eba341

HP Recommended
OfficeJet Pro 6830
macOS 10.15 Catalina
  • Model: OfficeJet Pro 6830
  • Symptoms:
    • On Startup, power button flashes white, network indicator flashes blue, home, question mark, and return buttons flash white, information display shows code c43ba341 in white text on a blue screen with a power symbol.
    • Carriage can move approx. 1 inch from the far right toward the center and back but no more, making it impossible to remove the ink cartridges.
    • When restarting without unplugging, I occasionally get other error messages (usually c4eba2d1)
  • I have followed the steps on https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/OfficeJet-6830-shows-error-... (deep power cycling), but it did not help.
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HP Support Agent
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HP Recommended

@freezablecrew

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Can you please provide me with a Case ID so I can talk to a real human? Thank you.

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@Betty0610, Can you please provide me with a Case ID so I can talk to a real human? Thank you.

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HP Support Agent
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You can tell them that you interacted with the HP Tech Support Team on Communities and they do not have a case number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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