OfficeJet Pro 6970 Printer won't print Cyan

[TroyBB]

My printer just stopped printing Cyan one day (from both files sent from computer and copying files with blue color.  I've changed the cartridge (HP) and it shows full.   Any ideas on how to investigate what is going on and how to fix this?  Thank you.

[Rich130]

I'm having a similar problem with my OfficeJet Pro 6970, product code T0F29..  Color copies made from the copier glass and documents submitted from the computer display one-half inch wide strips of the original image but are, for the most part, missing cyan.  The printer cyan cartridge has been replaced and all cartirdges show adequate ink levels.  Printhead cleaning and alignment have not resolved this issue.   Any suggestions?

[Betty0610]

@TroyBB @Rich130

Welcome to the HP Support Community.

You can try the steps from here: https://support.hp.com/in-en/document/c05076934

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!