OfficeJet Pro 6978 Issues with Cyan

[bg317]

I'm hoping I can get some help on here because I'm at my wit's end with this issue.  Out of nowhere, my printer has starting having serious issues with the cyan cartridge.  **See pics below**  I have cleaned the print  heads a bunch of times up to level 3 (and wasted a lot of ink and paper) as well as replacing all of the cartridges, doing a hard reset, updating drivers, etc.  I've followed every set of directions I can find within the troubleshooting documents and support community, but nothing has worked.  It happens when I try to print from my computer or making a copy.  I'm honestly at a loss and don't really want to buy a new printer if I don't have to.  I also refuse to purchase another set of new cartridges for the 3rd time in less than a month.  Can anyone help???

PICS:  1st Quality Report, Level 1 Cleaning, Level 2 Cleaning, Level 3 Cleaning, Post-Cleaning Quality Report1st Quality Report

1st Level Cleaning

2nd Level Cleaning

3rd Level Cleaning

Post-Cleaning Quality Report

[Kumar0307 · Accepted solution]

@bg317, Welcome to the HP Support Community!

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

I see that you have performed all the necessary steps and even replaced the ink cartridges. This seems to be a hardware issue with the printhead of the printer. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

For more info on resolving print quality issues, kindly refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!