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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

OfficeJet Pro 6978 Issues with Cyan

HP Recommended
OfficeJet Pro 6978

I'm hoping I can get some help on here because I'm at my wit's end with this issue.  Out of nowhere, my printer has starting having serious issues with the cyan cartridge.  **See pics below**  I have cleaned the print  heads a bunch of times up to level 3 (and wasted a lot of ink and paper) as well as replacing all of the cartridges, doing a hard reset, updating drivers, etc.  I've followed every set of directions I can find within the troubleshooting documents and support community, but nothing has worked.  It happens when I try to print from my computer or making a copy.  I'm honestly at a loss and don't really want to buy a new printer if I don't have to.  I also refuse to purchase another set of new cartridges for the 3rd time in less than a month.  Can anyone help???

 

PICS:  1st Quality Report, Level 1 Cleaning, Level 2 Cleaning, Level 3 Cleaning, Post-Cleaning Quality Report1st Quality Report1st Quality Report

1st Level Cleaning1st Level Cleaning

 

2nd Level Cleaning2nd Level Cleaning

 

3rd Level Cleaning3rd Level Cleaning

 

Post-Cleaning Quality ReportPost-Cleaning Quality Report

 

1 REPLY 1
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@bg317, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

I see that you have performed all the necessary steps and even replaced the ink cartridges. This seems to be a hardware issue with the printhead of the printer. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

For more info on resolving print quality issues, kindly refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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