cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hazlgrnguy
New member
2 1 0 1
Message 1 of 4
172
Flag Post

OfficeJet Pro 7740 Long Delay Between Pages

HP Recommended
OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

The printer recently began taking a long time to print between pages to both print (.pdf or .docx) and copy.  I have tried restarting the printer, uninstalling and reinstalling the driver, but neither has helped.  Between pages (approximately 30 seconds), the internal hardware is moving back and forth, possibly trying to determine print head location?  I have a feeling that this may be a hardware issue as I occasionally here a plasticky crack while I hear the internals moving back and forth between pages.   Any help would be appreciated.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
24,926 24,882 1,161 1,192
Message 2 of 4
Flag Post
HP Recommended

@Hazlgrnguy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP Officejet printer is not working correctly. 
 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Hazlgrnguy
Author
New member
2 1 0 1
Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply.  Unfortunately this did not solve the problem.  I believe it is hardware related as I hear a loud plasticky cracking sound in between pages as the print head is moving back and forth.  Are there possibly any internal sensors that may need to be cleaned?

1 person found this reply helpful
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,926 24,882 1,161 1,192
Message 4 of 4
Flag Post
HP Recommended

@Hazlgrnguy

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/  
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation