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Message 1 of 2
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OfficeJet Pro 7740 Printer constantly printing error pages

HP Recommended
OfficeJet Pro 7740
Microsoft Windows 10 (64-bit)

So I have a new OfficeJet Pro 7740, and it is driving me bonkers.  Every 10-15 minutes or so, it prints 4 pages on its own.  On these 4 pages, it repeatedly prints "GET: /DevMgmt/MediaHandlingDyn.xml HTTP/1.1 HOST:" except for on the last page it prints just one line that says "GET: /DevMgmt/ProductConfigDynDyn.xml HTTP/1.1 HOST:".  There are a number of help articles out there to deal with this issue as long as your printer is not a PCL3 printer.  Well, there's your problem.  The OfficeJet Pro 7740 IS a PCL3 printer.  So how do I fix this?? Also, when I try to cancel the printing of these pages, it takes a good 5-10 minutes for the printer to cancel the job (depending on its mood, apparently).  Please help me before I am singlehandedly responsible for the destruction of all the forests in North America!  -_-

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @knightwolfe41,

 

I'd like to help!

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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