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‎11-30-2020 07:31 PM - last edited on ‎07-13-2021 02:44 PM by Moderator

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Our printer has recently got stuck in a verifying mode. The printer screen says "Verifying..." with a rotating circle. It cannot be connected to on the PC, nor will it print. We have unplugged the power several times with no change to this mode. The on-off button does not function. Any advice?

Category:
13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2020 12:45 AM

HP Recommended

@AML_NZ, Welcome to HP Support Community!

I see that the printer is in an error state, the only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-11-2020 12:45 AM

HP Recommended

@AML_NZ, Welcome to HP Support Community!

I see that the printer is in an error state, the only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎12-11-2020 01:13 PM

HP Recommended

Thank you for your help.

Our screen was displaying "verifying" only, with just an "x" in the bottom left corner. Upon your advice, I hit this "x" 4 times in a row. This brought the printer menu back and now our printer is working as per normal.

So grateful, thank you again!

2 people found this reply helpful
Was this reply helpful? Yes No

‎12-14-2020 04:18 AM

HP Recommended

@AML_NZ

 

Glad to know!

 

Cheers 🙂

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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