OfficeJet Pro 8020 62.80.A0

[HV1]

Problem with the print Head, code 62.80.A0

[A_Gayathri]

Hi @HV1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 62.80.A0 on your HP OfficeJet Pro 8022 All-in-One Printer usually indicates an issue with the printhead or a printhead alignment problem. Here are some steps to help resolve it:

1. Turn off and unplug the printer

• Power off the printer and unplug it from the electrical outlet for at least 60 seconds.
• Plug it back in and power it on.

2. Remove and clean the printhead

• Open the printer's access door to expose the printhead and cartridges.
• Gently remove the printhead.
• Clean the printhead contacts (on both the printhead and inside the printer) using a soft, lint-free cloth lightly moistened with water. Avoid using abrasive materials.

3. Reinstall the printhead

• After cleaning, carefully reinsert the printhead and ensure it’s properly seated.
• Close the access door.

4. Check the ink cartridges

• Make sure that all ink cartridges are properly installed and that none are empty or damaged.
• If necessary, replace any low or empty cartridges.

5. Perform a printhead alignment

• From the printer's control panel, go to Settings > Printer Maintenance > Align Printhead. Follow the prompts to align the printhead.

6. Update or reinstall printer drivers

• Ensure that your printer driver is up to date. You can download the latest drivers from the HP website.
• If necessary, uninstall and reinstall the printer driver.

7. Reset the printer

• If the error persists, try a factory reset:
  • Press and hold the Wireless and Cancel buttons simultaneously until the reset process starts.
  • Follow the prompts to complete the reset.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HV1]

Kan wel de cartridges verwijderen, maar hoe de printkop te verwijderen weet ik niet. Kon dit ook niet voor de 8020 op internet vinden. 

 Ik heb inmiddels een nieuwe printer besteld.

[HV1]

• Verwijder de printkop voorzichtig.
• Reinig de contactpunten van de printkop (zowel op de printkop als in de printer) met een zachte, pluisvrije doek die licht is bevochtigd met water. Vermijd het gebruik van schurende materialen.

 Maar hoe verwijder ik de printkop? Ik kan alleen de cartridges verwijderen.

[HV1]

Hoe kan ik de printer head verwijderen. Ik kan alleen de cartridges verwijderen, maar hoe de printkop te verwijderen zie ik niet. Graag bericht hoe dat te doen. Bedankt.

[A_Gayathri]

Hi @HV1,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!