Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I've had this printer a couple of months. Prior to going back to university, I was printing directly from my iPhone, which had no issue printing double sided.
However, now I've started printing from my laptop, and it. Will. Not. Print. Correctly. The second page on the reverse always, without fail, comes out upside down.
I've tried everything I can think of - Printing with the long side flipped. Printing with the short side flipped. Updating the printer. Reversing page orientation.
Nothing has worked, and I'm at the point where I can't print from my new laptop, to my new printer, and it's starting to drive me loopy.
Just to add, I've tried uninstalling and reinstalling the software a few times via both HP smart and HP easy start. No luck, it still isn't working.
@Mossling, Welcome to HP Support Community!
This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-
Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Update printer firmware
Update software on Mac
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Also, refer to the document HP Printers - How to Print on Both Sides of the Paper for additional help.
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
Didn't find what you were looking for?
Ask the community