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‎04-05-2021 12:30 PM

HP Recommended
Product: OfficeJet Pro 8025

Brand new printer, right out of box, stuck at 'printing alignment page' screen. 

  • Tried the reset by turning off, removing print cartridges etc, nothing works. Cannot perform a factory reset because it is stuck at the printing alignment page screen
  • Do not have extra inks, just the tester inks supplied with printer. Do not want to purchase new inks and find out printer is no good and be stuck with useless inks
Category:
1 person had the same question
1 REPLY 1

‎04-08-2021 08:04 AM

HP Recommended

@Dwales, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. Kindly perform the steps mentioned in this document - Alignment Errors

Make sure the plastic tape if any, is removed from the new ink cartridges before placing it in the printer.

 

If the issue persists, you may get it exchanged from the place you bought it, or please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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