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Locked

‎08-09-2020 10:36 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a used OfficeJet 8600 at a thrift store. It works fine except that it doesn't print in color. When I tried following the directions on some of the posts about this issue I ran into some features being locked. The control panel says " The feature has been locked by your system administrator or the person who setup the printer."

 

I see the fix for this is printer specific. Could you please send me the instructions to reset my printer?

1 person had the same question
1 REPLY 1

‎08-11-2020 09:19 PM

HP Recommended

@Jeff_Mc

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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