cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
48
Flag Post

OfficeJet Pro 8720 prints multiple copies of photos

HP Recommended

When I print photos, the printer prints multiple copies. I've  restarted the printer, reinstalled the printer, cleared the spool, searched the internet for other answers, used HP virtual assistant (total waste of time). My printer is out of warranty so no more help from HP.

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 629 705
Message 2 of 2
Flag Post
HP Recommended

Hi @kajj,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation