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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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OfficeJet Pro 8720 won't stop printing

HP Recommended
OfficeJet 8720
macOS 10.15 Catalina

My printer won't stop printing. The printer queue in the HP utility shows no print jobs. On the printer, it shows not jobs in the queue but then a job keeps popping up. I cancel and cancel, but it continues to pop back up and print. 
As a result of this issue, I have downloaded the HP troubleshooting app. I have powered off and I have even reset the factory settings on the printer. That cancels all printing, but as soon as I reconnect the wifi, the printing starts again, even though I see no print job in the queue in the computer. Could this be a result of a virus on my computer? What makes me think that is the printer is fine until I re-establish the wifi connection after the factory reset. HELP!!! I am at my wits end.

Thank you for any help you can lend.

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HP Recommended

@imkellbell, Welcome to HP Support Community!

 

Does it print the previously printed jobs or any test pages?

 

Follow the steps below to isolate and resolve the issue-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing issues

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Keep the printer under observation for a day or two.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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