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‎06-26-2022 10:56 PM

HP Recommended
Product: OfficeJet Pro 9018
Operating System: macOS 10.13 High Sierra

After a power outage (my printer is plugged into an APC SurgeArrest), the printer came back on with a green screen and the numbers 1 2 3 4 5. I've found no way to get rid of this.

 

I tried to unplug it on both ends, wait a minute, and plug back in. Nothing. 

I tried to take the print cartridges out and put them back in, but I can't get the ink head/holder/whatever to move so that I can access them for removal. 

 

I'm out of ideas, and warranty expired in 2021.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2022 07:08 AM

HP Recommended

@trihardken

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer as the printer carriage is not moving freely inside the printer. To provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the green screen with an error message?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for futhe rther assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-30-2022 07:08 AM

HP Recommended

@trihardken

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer as the printer carriage is not moving freely inside the printer. To provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the green screen with an error message?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for futhe rther assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-16-2022 03:40 PM

HP Recommended

We tried that, and still have the green screen with 12345. 

4BA6A827-2984-45CB-B75E-0AD986DF8BC1.jpeg

 

1 person found this reply helpful
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‎08-16-2022 04:12 PM

HP Recommended

The one thing that helped me was to plug it directly into the wall instead of my surge/powerstrip. You tried that, too?

Was this reply helpful? Yes No
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