OfficeJet pro 8610e all in one series. Screen says printer failure problem or ink system

[Goldresin8408]

My OfficeJet pro 8610e all in one series.

The screen on the printer says "printer failure problem with the printer or ink system. I followed the instructions on the printer automated system, no change. I came to HP, followed more instructions posted by HP employee about checking for any blockages or debris in the carriage, no change. I have tried all suggestions and nothing fixed the problem.

Please help

[Kuroi_Kenshi]

Hi @Goldresin8408,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer

1. Turn off the printer: Press the power button to turn off the printer.
2. Unplug the power cord: Disconnect the power cord from the back of the printer and from the wall outlet.
3. Wait 60 seconds: Leave the printer unplugged for at least a minute.
4. Reconnect the power cord: Plug the power cord back into the wall outlet and then to the printer.
5. Turn on the printer: Press the power button to turn on the printer and check if the error persists.

Check for Blockages and Clean Ink Cartridge Contacts

1. Open the cartridge access door: Wait for the print carriage to move to the center of the printer.
2. Remove the ink cartridges: Carefully take out each ink cartridge.
3. Check for blockages or debris: Inspect the inside of the printer, the print carriage, and the cartridges for any blockages or debris.
4. Clean the ink cartridge contacts:
   • Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts (small gold-colored dots).
   • Wipe only the contacts with a dry swab or lint-free cloth. Be careful to wipe only the contacts and not smear any ink.
   • Inside the printer, locate the contacts for the cartridge (gold-colored bumps).
   • Use a dry swab or lint-free cloth to wipe the contacts.
5. Reinstall the ink cartridges: Insert the cartridges back into their respective slots.
6. Close the cartridge access door: Ensure it is securely closed.

Update Printer Firmware

1. Download the latest firmware: Visit the HP support website and download the latest firmware for your printer model.
2. Install the firmware: Follow the instructions on the website to update the printer’s firmware.

Perform a Reset

1. Reset the printer to factory settings: This can sometimes resolve persistent errors.
   • Note: Resetting the printer will restore it to its original factory settings.
     Refer to your user guide for steps to reset the printer to factory settings.

Use the HP Print and Scan Doctor

1. Download HP Print and Scan Doctor: HP provides a free tool that can diagnose and fix many printing issues.
   • Download HP Print and Scan Doctor

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Goldresin8408]

It turned out to be that my yellow ink was out. 

Why it didn't just say "replace yellow ink cartridge" I haven't the faintest idea. "Printer failure" is an extremely dramatic way to say the ink is out, but at least it is now operable again. 

[zoey7886]

@Goldresin8408, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding 'Printer Failure' or 'Problem with Ink System' Error on HP OfficeJet Pro 8610e All-in-One Series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8610e printer displays a "Printer Failure" or "Problem with Ink System" error and you have already tried the automated system as well as checking for blockages in the carriage with no success, follow these detailed steps to troubleshoot:

Solution 1: Check the cartridges for leaks

1. Turn on the printer, if it is not already on.
2. Open the cartridge access door by slipping your fingers into the slot on the left side of the printer and pulling forward.
3. Wait until the carriage is idle and silent.
4. Press the front of each cartridge to release it and pull it out of the carriage.
5. Check the cartridges for leaks:
   • If any cartridges are leaking, replace them.
   • If no cartridges are leaking, proceed to the next step.
6. Slide each cartridge back into its color-coded slot until it clicks into place.
7. Close the cartridge access door.

Solution 2: Reset the printer

1. Disconnect the power cord from the printer while it is turned on.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

Note: HP recommends plugging the printer directly into a wall outlet. 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,