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‎12-06-2010 09:29 AM

HP Recommended

I have had this problem for some time and really need some help.  My officejet 6500 will not print pdf files. It just gives me a little "bleep" sound, shoots out a piece of paper and that's it!  Will print everything else just fine.  Removed and installed updated Adobe software, but that didn't help. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2012 02:50 PM

HP Recommended

I found that a McAfee application was interfering and causing the error.  Removing this application resolved the issue.

View solution in original post

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7 REPLIES 7

‎12-06-2010 09:46 AM

HP Recommended

What operating system?

I am employed by HP

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‎12-06-2010 09:50 AM

HP Recommended

xp

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‎12-06-2010 10:18 AM

HP Recommended

Get the latest software for your printer from the "Support & Driver" link at the top of this page.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎02-14-2012 02:21 PM

HP Recommended

I am experiencing this same issue.  It is a OfficeJet6500 e709a.  I have downloaded the drivers at hp.com, ran HP's automatic update software and downloaded all updates.  I am using the latest version of Adobe Reader with no new updates to install.  

 

When I attempt to print a .pdf, I hear a beep and a single white page is ejected.

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‎02-14-2012 03:48 PM

HP Recommended

Are you using XP?  Are you using Adobe Reader X?  How is the printer attached?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎02-16-2012 02:50 PM

HP Recommended

I found that a McAfee application was interfering and causing the error.  Removing this application resolved the issue.

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‎02-08-2017 09:33 AM

HP Recommended

 

No error message - just will not print.  I am just trying to printl a web page so it is not a pdf item.  How do I get rid of pdf. file on my print page?

 

 

 

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