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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
desertpatriot
Level 3
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Officejet 6700 Premium Printer Failure

HP Recommended
Officejet 6700 Premium
Microsoft Windows 10 (64-bit)

have: HP Officejet 6700 Premium, W10 64 bit

issue: printer does not boot up when power is turned on

error: there is a problem with the printer or ink system

tried: turning power off then on, removing cartridges then reinstalling them...all to no avail

 

i'm open to suggestions 

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@desertpatriot, Welcome to the HP Support Community!

 

I see that you are not able to print due to this error. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Make sure you have tried the steps mentioned in these documents to resolve this issue - 'Printer Failure' Error and A 'Paper Jam' Error Displays

Check for any jams inside the printer and make sure the print carriage is moving freely.

 

If the error persists, I'm afraid this is a hardware failure with the printer. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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