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JenniOh
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Message 1 of 2
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Officejet 6950 not printing anything in colour

HP Recommended
Officejet 6950
Mac OS X 10.11 El Capitan

My printer is not printing anything in colour. 
I have done all of the printing tests, diagnostics, cleaning of printing heads, etc. 

I have tried printing through my computer and also just copying something and it always prints in back and white. 

I have received all new printer cartridges from HP recently and they've all been replaced and ink levels are all high. 

What else can I do to fix this?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@JenniOh, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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