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HP Recommended
Officejet 6958
Microsoft Windows 10 (64-bit)

When I tried to change some printer settings, I was asked for the admin password.  It's been a while since I set up the printer and do not remember the password.  How do I either recover it or delete it so I can set up a new password for the admin account?

Also, admin seems to be a default sign on, what is the password for the admin sign on?

1 REPLY 1
HP Recommended

@diamondbackrs, Welcome to the HP Support Community!

 

This issue can be resolved by performing a factory reset on the printer.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.