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    Information
    Fix HP Printer issue in macOS

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Officejet 7510 door open error won't clear

HP Recommended
HP OfficeJet 7510
Microsoft Windows 10 (64-bit)

Hello all, I need some advice. 

 

I am experiencing a problem with to my OfficeJet 7510 in that a 'Door Open' error message is showing on the main display on the printer itself, while all access doors are confirmed closed.   I have attempted to clear this error by opening and reclosing all access doors on the printer, without success.  I am also unable to send any print jobs to the printer, i.e. a test page, as an error message appears stating that a cartridge change is in progress.  I have attempted a reset of the printer to no avail. 

 

Could someone point me to where the door proximity sensor is located on this model, so that I can check to see if there is damage or obstruction? 

 

Thanks in advance, 

Martin

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Madmart,

 

I'd like to help!  

 

Try the below suggestions-

 

Close the cartridge door completely

 

If the cartridge door is not completely closed, the error message displays.

  1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

     
    NOTE: 

    To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

  2. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting

Check the cartridge door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

    NOTE: 

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

  • If these steps resolved the issue, there is no need to continue troubleshooting.

 Reset the product

  1. Press the Power button () to turn on the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Disconnect the power cord from the product.

  5. Wait 30 seconds.

  6. Reconnect the power cord to the electrical outlet.

  7. Reconnect the power cord to the product.

  8. Press the Power button () to turn on the product.

  9. Reconnect the USB cable to the product.

  10. Check the product control panel to see if the error message still displays.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I have tried all these steps with no luck - the error message will not clear. 

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As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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