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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Canonio
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Officejet 7720 has a few issues

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Officejet 7720
Microsoft Windows 10 (64-bit)

Bought a Officejet 7720 today, set it up and installed HP Smart. But I ran into a few issues.

1. Solved with better WIFI-Connection. Print speed is very low. The print itself happens very fast, but if I try to print more than one page over the WIFI connection, it takes forever between pages. The first one comes out, it prints about 4cm of the second page and then waits for 10-15 second before finishing. Printer says wifi connection is at level 2 of 5, so not that good, although I have 5 bars on my laptop right next to it. WIFI-Reception of the antennas could be made way better. 1 bar vs 5 bars on printer vs laptop is unacceptable.

2. Because of the low speed it tried the USB connection. First pages is fine again, but from the second page onward the printer prints a solid black line at the left side. Pulling the cable and trying over wifi has a clean print again.

3. So after those 2 options I tried the direct Wifi print option. Windows finds the printer, connects to it, I type in the password but then Windows says that there is no driver. HPs Homepage says to install HP Smart. I already did that, but it still says no driver.

4. So now I print over the Wifi connection. Next probelm is that the duplex print flipped over the short side. After I switched from back to front to front to back the first doublessided print works, but when I select 2 or more prints every other one except the first print is upside down again. So 1st page is correct, 2nd and onward is flipped. Why's that?

What's going on that point 2  and 4 result in a bad print from page 2 onward? It's like it forgets how to print from then on.

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Betty0610
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@Canonio

 

Welcome to the HP Support Community.

 

Could you please update on which issue you need help with currently?

 

Thanks 🙂


I am an HP Employee

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Canonio
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Well, currently since #1 works now with the printer right next to the wifi router that's fixed. So only issue #4 is relevant. I tried every setting in word. Print #1 works fine and has the double sided page correctly, but from print #2 onwards the pages are upside down.

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Betty0610
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May be this document can help you: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c044020...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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