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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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PurpleSweetTart
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Solved!

Officejet 8025e prints every other page even when the even/odd option is off

HP Recommended
OfficeJet 8025e
Microsoft Windows 10 (64-bit)

When it decides to stay online, which is almost never, we have to keep unplugging it from the wall to get it to stay online, Officejet 8025e prints every other page even when the even/odd option is off. I have checked every option and changed them as best I could and it still skips every other page. I have had nothing but good luck with other HP printers but not this one.  I am pretty fed up. I'd get a totally new printer from another brand but I do not have spare funds right now so I need to fix what I have. Can anyone help me with this issue. I just want it to print all pages when I tell it to print all pages.

 

Thanks!

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Betty0610
HP Support Agent
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Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done. connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Betty0610
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@PurpleSweetTart

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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PurpleSweetTart
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Hello, it turned out that a root uninstall was not needed, although thank you for the steps. Apparently the problem was that the Windows print setting and Acrobat print settings did not match. I still have no idea why, so I made a new Windows print profile with Print all Pages checked to be sure and now both the Windows print settings and Acrobat print settings match. Everything seems to be working now. Now, I would like to get my printer to stay inline without having to unplug it and plug it back in. The wireless light is always on but the printer most often stays offline.

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Betty0610
HP Support Agent
HP Support Agent
19,435 19,392 1,053 979
Message 4 of 4
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Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done. connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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