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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
officejet 8100
Microsoft Windows 7 (64-bit)

My printer keeps showing need to replace black cartridge, when a insert a new one it keeping advising empty. The white dot K keeps flashing and will not print. I have no connection issues with my laptop, the message says there is a problem with the printer or the ink system.

2 REPLIES 2
HP Recommended

Tried scan doctor just comes up with the same message 

HP Recommended

Sorry I pressed the solution button thought I could reply using that 

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