My printer stopped responding to the power off button so I've been unplugging the power cord in the back, holding power button for over 15 seconds, and plugging power cord back in. The device automatically turns on but the power button was still not responding. I scheduled the printer to shut off via the Printer Home Page and the machine turned off. I did not schedule a machine turn on time. However, now I am unable to turn the machine back on. I have tried power cycling:
1. unplugging device
2. holding the power button for more than 30 seconds
3. re-plugging device into wall outlet
4. pressing the on button once
The machine's power button will be very dim upon plugging back in but is unresponsive. Above 7 seconds in, LED screen and power button will flash and then even the dim power button goes black.
I have tried replacing the CMOS battery with a new battery and the above still happens.
Can HP help resolve this issue please? I'm happy to provide more information about this printer.
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