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‎09-04-2020 07:47 PM

HP Recommended
Product: Officejet 9020
Operating System: Microsoft Windows 10 (64-bit)

Officejet 9020 won't print double sided on A%. Keeps saying paper is too short

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2020 12:08 PM

HP Recommended

@Dusty60, Welcome to the HP Support Community!

 

Are you referring to A5 papers?

According to the printer specs, this printer supports printing on A5 papers.

 

Make sure the paper is loaded correctly as shown in this document - Loading Paper, Envelopes, Cards

Check the print settings on the printer and the PC while printing.

Make sure the right paper type and paper size have been selected. Refer to Print Driver Settings Guide to know how to make these changes.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-07-2020 12:08 PM

HP Recommended

@Dusty60, Welcome to the HP Support Community!

 

Are you referring to A5 papers?

According to the printer specs, this printer supports printing on A5 papers.

 

Make sure the paper is loaded correctly as shown in this document - Loading Paper, Envelopes, Cards

Check the print settings on the printer and the PC while printing.

Make sure the right paper type and paper size have been selected. Refer to Print Driver Settings Guide to know how to make these changes.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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