08-05-2020 01:18 PM - edited 08-08-2020 05:04 AM
My printer was getting low on black ink, so I ordered both the 901 color and a 901XL and installed the XL. Right after this, whenever something is printed, a double image image appears - it is a vertical displacement of about 2/100ths of an inch. A
printed letter has a downward displaced light image underneath it. I installed the old XL cart and the problem went away. I contacted Amazon through chat and was sent a replacement. The new replacement does the same thing. These are genuine
HP carts. Has anyone heard of a problem like this?
08-08-2020 03:59 PM
@Tedr3, Welcome to HP Support Community!
I appreciate your efforts in trying to resolve the issue. This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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08-08-2020 05:23 PM
Thanks for your reply - I'm going to do more testing so I can fully describe the problem. When you say it looks like a hardware
problem, could you be a little more specific as in there might be related problems I haven't seen? Thanks!
08-09-2020 01:02 AM
Two cartridges have already been tried, it seems like printhead issue,
You can try steps 3,4,5 in the document -Poor Quality Black Text
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
08-09-2020 10:06 AM
Here is the latest:
I did the Step 5 2 hour test on the new black cartridge and printed out a test page that showed both horizontal
and vertical displacement, so I did an alignment and now I am back to "normal" vertical ghosting. Placing a ruler
across the test page color bars shows the fully black bar moved up in relation to the color bars and the lighter black
bars. Examining the Square with the cross hair pattern shows the light ghost in the proper relation to the color portions,
so it appears that these new cartridges are putting the ghost in the right place and the rest of the letter in the wrong one.
As before, the old cartridge performs flawlessly. Interesting, no?