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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Officejet Pro 8600 Plus Ink System Failure

HP Recommended
Officejet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

I am extremely frustrated by the number of hoops that I have had to jump through, in order to get my printer back up and running. I have re-seated my printerhead assembly multiple times; re-seated the cartridges multiple times; attempted to reset the printer with all of the variations of powering off, pulling the power cord from the wall and the printer etc. etc.

This finally culminated with me going out and buying a complete set of color XL cartridges (at the cost of $95 + tax).

Since none of the above worked I am being asked (per the progressive directions from HP, to now spend approx. $190 for a printerhead.

I think that this is unreasonable, and HP should provide an alternative to me having to spend more money, with something that has taken hours of my time, and has such an uncertainty of outcome.

4 REPLIES 4
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HP Support Agent
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HP Recommended

Hi @Tonybee1

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Jay_G24,

It has been over 24 hours, and I have not received the private message which you referred to. Do you have a time frame for when I should expect to receive this message? 

 

I have been without the use of my printer for almost a week, and have had to find alternative means for printing. 

 

Also, I forgot to mention in my initial post, that I had replaced my black ink cartridge with a new cartridge as well.

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Jay_G24,

 

I still have not received the message as promised, and still without the use of my printer. 

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HP Recommended

I am having the same problem with my HP8600.  Has this been resolved or do I have an expensive doorstop at this point?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation