Officejet Pro 8600 ink carriage won't move

[lienesch]

My officejet pro 8600 will turn on but immediately displays "printer failure" with the message: "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." Multiple attempts to fix by turning off and on again or unplugging and replugging and turning on are unsuccessful.  

1. there is no obstruction or jam

2. I cannot manually move the ink cartridge carriage- it is immovable.

3. I cannot find repair options anywhere.

What is the problem with this machine? Is this machine repairable? How and where can I find repair options?

[Kuroi_Kenshi]

Hi @lienesch,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps: 

Power Reset

• Unplug the printer from power while it is turned on.
• Wait 2–3 minutes.
• Plug it back in and turn it on.

Refer to this link for further guidance: https://support.hp.com/us-en/document/c03439615

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,