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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Officejet Pro 8600
Microsoft Windows 10 (32-bit)

According to the "Ink Level display', magenta was at about 10% or 15%, cyan was at 0% and yellow was at about 95%. Black is about 25%.
I replaced the cyan cartridge and before I can even print a single page, magenta level is reported at 0% and again I cannot print.
Can you explain how the magenta level can go from 10% to 0% by simply changing the cyan cartridge? if there was ink in the magenta cartridge before the cyan cartridge was changed, why isn't there ink in the magenta cartridge after the cyan cartridge was changed?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey @ellioto,

 

I see that you are having some issues with the ink level reporting on your Officejet Pro 8600 e-All-in-One Printer. I can help you with that.

 

What is happening is the gauges are showing you an approximation of how much ink is remaining in each cartridge. When you replaced the cyan cartridge, the printer needed to align, which uses ink. At that point the printer detected that the magenta cartridge was low. Replacing the magenta cartridge should clear the error message.

 

Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

2 REPLIES 2
HP Recommended

Hey @ellioto,

 

I see that you are having some issues with the ink level reporting on your Officejet Pro 8600 e-All-in-One Printer. I can help you with that.

 

What is happening is the gauges are showing you an approximation of how much ink is remaining in each cartridge. When you replaced the cyan cartridge, the printer needed to align, which uses ink. At that point the printer detected that the magenta cartridge was low. Replacing the magenta cartridge should clear the error message.

 

Please let me know if this answers your question. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
HP Recommended

Ridiculous that the printer uses up so much ink just doing an alinment that it empties the cartridge.  I guess it is what it is.  Very disappointing.

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