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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-08-2025 12:27 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

Put in a new black cartridge and got "Printer Failure" message.  I have done ALL of the troubleshooting suggestions, multiple times, with no change. I checked for updates; reinstalled the driver for the printer.  Interestingly, I put in the empty cartridge as a test, and the machine at least went back to the regular task screen/buttons, but it would not let me print with one of the full color cartridges.  I've run the HP Scan Doctor several times, as well - it will get to the final screen, showing all is well and to print a test page, but then it gives the failure message again.  Wondering: Is this a planned obsolescence ploy, embedded in a recent automatic update?  I have had it for many years now and have gotten good service from it, with problems easily fixed when they happened.  

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1 person had the same question
1 REPLY 1

‎10-10-2025 04:50 PM

HP Recommended

Hi @SG1mil,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can understand how frustrating it is to see a “Printer Failure” message on your HP OfficeJet Pro 8610 after installing a new black cartridge, especially when you’ve already tried all the recommended troubleshooting steps.

Recommended Steps

1. Perform a Semi-Full Reset

This clears deeper firmware errors:

  • Turn off the printer.
  • Disconnect the power cord for 60 seconds.
  • Reconnect and power on while holding # and 3 on the control panel.
  • Release when the screen shows Resetting.


2. Remove and Reseat All Cartridges

  • Open the cartridge access door.
  • Remove all cartridges and inspect for ink buildup.
  • Clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
  • Reinsert cartridges firmly.


3. Check Printhead Health

  • From the printer menu, go to Setup > Printer Maintenance > Printhead Cleaning.
  • If the option is unavailable or fails, the printhead may need replacement.


4. Update Firmware

👉 HP Officejet Pro 8610 e-All-in-One Printer series Software and Driver Downloads | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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