Officejet Pro 8620 - Black Ink 950XL New Cartridge will not interface

[TYNYC]

Black 950XL New Ink Cartridge will not load into my HP Officejet Pro 8620.  Same error message...
"There is a problem with the printer or ink system. Turn printer off, then on.  If problem persists, contact HP.
After over 8 resets and trying a new 950XL Cartridge...same problem.  Did anyone solve this issue?     

[A_Gayathri]

Hi @TYNYC ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here are a few troubleshooting steps you can try to resolve the issue with your HP Officejet Pro 8620 printer:

Reset the Printer Again:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn on the printer.

Check the Cartridge and Cartridge Slot:

• Remove the black ink cartridge from the printer.
• Inspect the cartridge for any damage or packaging materials that might still be attached.
• Use a lint-free cloth to gently clean the electrical contacts on the cartridge.
• Check the cartridge slot inside the printer for any debris or damage.
• Reinsert the black ink cartridge securely into its slot.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure that your printer firmware is up-to-date. You can download the latest firmware from the HP support website.
• Connect your printer to your computer via USB or Wi-Fi.
• Open the HP Smart app or HP Print and Scan Doctor and check for firmware updates. HP Print and Scan Doctor 

Clean the Printhead:

• From the printer control panel, navigate to the Tools or Printer Maintenance menu.
• Select the option to clean the printhead.
• Follow the on-screen instructions to complete the cleaning process.

Reset the Printer to Factory Settings:

• This step will reset all settings to factory defaults.
• From the printer control panel, navigate to the Setup menu.
• Select Printer Maintenance or Tools.
• Select Restore or Restore Defaults, and follow the on-screen instructions.

Check for Obstructions or Jams:

• Open the printer and check for any paper jams or obstructions that might be causing the issue.
• Remove any paper or debris found inside the printer.

Try a Different Cartridge:

• If possible, try using another new black 950XL cartridge. It's possible that the cartridge you have is defective.

Refer to this document:  HP Officejet Pro 8620 e-All-in-One Printer series User manual 
HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

I hope this helps. 

Take care and have a good day.

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