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‎10-14-2015 08:09 AM

HP Recommended

I own a Officejet Pro 8625 printer.  I cannot scan documents to pdf.  There is no option for pdf and the documents scan as photos not documents.  After installing Windows 10, I received a message to insert the printer cd that came  with the printer.  I did that but received no other directions. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2015 08:18 AM

HP Recommended

Hi @dj53,

 

We do have the option to save scanned file to PDF if we are using HP Printer Assistant application(this is part of the HP printer software)

 

Please refer to support document URL

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.

View solution in original post

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14 REPLIES 14

‎10-14-2015 08:18 AM

HP Recommended

Hi @dj53,

 

We do have the option to save scanned file to PDF if we are using HP Printer Assistant application(this is part of the HP printer software)

 

Please refer to support document URL

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.
Was this reply helpful? Yes No

‎10-14-2015 08:18 AM

HP Recommended

Hi,

 

You will need to reinstall the printer drivers back in your system, and also before installing you need to make sure that the previous version is not present. If it is present then uninstall it by going to control panel.

 

You can also download the software for your printer by going to the following link

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/53...

 

Thank you

I work for HP

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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‎10-14-2015 08:18 AM

HP Recommended

Hello,

 

 

Please follow the link to install the full feature driver from the website . Please follow the direction from the link .

 

 

http://support.hp.com/in-en/document/c02681060

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

Thanks and Regards,
John_domnic.
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‎10-14-2015 08:19 AM

HP Recommended

Install the the full featured driver avaliable from HP here, it should provide the features you need.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎10-14-2015 08:21 AM

HP Recommended

Hi,

 

Thanks for posting the question.

 

Make sure you have uninstalled existing driver for the printer. Go to printers and devices and delete the printer icon.

 

Now download the full software and install software with full features.  After software installation, you should be able to see the scan to PDF option on the printer.

 

Alternatively you can launch hp scan application from your PC and choose PDF scan.

 

Another option is use the EWS using browser. Here is the easy step how to do that.

 

http://www.youtube.com/watch?feature=player_embedded&v=HbWpgww5I-M

Happy Printing

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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‎10-14-2015 08:28 AM

HP Recommended

Ensure that you are using the Full Feature Software from the HP Website( Link Below )

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/53...

 

You will not get the option to scan to PDF using Windows Fax and Scan.

 

 

I am an HP Employee !
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‎10-14-2015 08:32 AM

HP Recommended

Hey there

 

First of all let make sure you have the printer driver install and able to print. You may download and install the driver from

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8620-e-all-in-one-printer-series/53...

 

Once the printer is printing, let move on to look at your scan issues. Please let us know how do you activate scan ? Is it from printer front panel OR from the HP Scanning Software ?

 

Look foward to hear from you. 

Although I am HP Employee
I am speaking for myself and not for HP.

Please click the Thumbs up icon below if the information is helpful !
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‎10-14-2015 08:59 AM

HP Recommended

Hello,

 

Which is the application you are trying to scan from? Please try to re-install the printer drivers using this link below

 

 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8620-e-All-in-One-Printer-series/53...

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‎10-14-2015 09:41 AM

HP Recommended

Thank you, however, still having issues.  I tried reinstalling my printer.  Everything downloads but when I get to attaching the usb, the screen stops and doesn't proceed with further installation directions. 

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