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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BaronAlm
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Officejet Pro 9010 printer issues

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I have a HP Envy x360 laptop and a HP Officejet Pro 9010 printer. The two worked very well together wirelessly, until a few weeks ago. The printer just stopped printing from the laptop. Both are connected to the same wifi. Both show everything is installed and ready. There are no error lights or other visual error indicators, until I try to print. The laptop shows that it is connected to the printer (wirelessly) and that the printer is ready. 

 

When I try to print something, it shows "error" only, and holds the print jobs in the queue. I have run tests and troubleshooting and they do not show any issues. 

 

I ran all updates, restarted both and even unplugged the printer for at least one minute, as advised. That did nothing except cause extra frustration.

 

We can print to this printer from our mobile devices, just fine. 

 

What could the problem be?

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