Officejet Pro 9010 with 'supply system problem'

[BillH85red]

Hello

I have tried all the steps I have seen on forums. anyone have the ultimate fix? what part to replace?

I had 2 cartridges reach end of life (C & Y) which I replaced only to get the 'supply system problem' message. 

I then replace all the cartridges for new, same issue.

Thinking it may be bad cartridges, I replaced them all again with a new set, same issue against same 2 cartridges (C & Y)

Anyone know the final fix for this if the 'remove mechanism and shift side to side technique' or the 'power off' methods don't work?

Thanks

[Max3Aj]

@BillH85red, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The “Supply System Problem” error on the HP OfficeJet Pro 9010 series is typically linked to the ink delivery system — not just the cartridges themselves, but the internal ink supply station, tubing, or printhead. Here's a breakdown of what's likely happening and the final steps you can take:

What This Error Usually Means

• The printer is not detecting ink flow correctly from one or more cartridges (often caused by airlocks, printhead issues, or internal pressure problems).
• Since you’ve already:

Replaced Cyan (C) and Yellow (Y) cartridges — twice,

Tried power cycling and carriage shifting techniques,

Clean Cartridge Contacts:

• Remove the affected cartridges (Cyan and Yellow in your case).
• Use a lint-free cloth slightly dampened with distilled water to gently clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer.
• Let them dry completely before reinserting.

Clean Cartridge Vents:

• Check the small vent on top of each cartridge (under the label). Use a pin or paperclip to gently clear any blockages or adhesive residue.

Hard Reset the Printer:

• Turn off the printer and unplug it from the wall.
• Wait at least 60 seconds.
• Plug it directly into a wall outlet (avoid power strips) and turn it back on.

Try a Different Cartridge Batch:

• Even if you've already replaced the cartridges, try using a different batch or source. Some third-party or even faulty HP cartridges can trigger this error.

If none of the above works, the issue may be hardware-related:

• Faulty Printhead: This is a common culprit. If the printhead is damaged or its sensors are malfunctioning, it can misread cartridge status.
• Logic Board or Sensor Failure: Less common, but possible. 
  We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
  Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
  (Select the country from the dropdown menu and enter the city name or pincode) 

You may refer to this document - HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support