Officejet Pro 9015

[Gkissick]

This problem has been a recent issue.  When I print a document, special characters appear on the paper.  Sometimes at the top and sometimes along the side.  I have updated drivers and reinstalled the printer.  The issue still persists

[TEJ1602]

@Gkissick, Welcome to HP Support Community!

I understand the printer prints special characters on the output. Follow the steps below to resolve the issue-

Step 1: Reset the printer

Resetting the printer can often resolve printing issues.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

Try to print. If the issue persists, continue to the next step.

Step 2: Download and run HP Print and Scan Doctor

Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.

Try to print. If the issue persists, continue to the next step.

Step 3: Print from another program

Print from a software application other than the one where the issue occurs to make sure the issue is not related to specific software.

1. Open any software application other than the software where the issue occurs. For example, if you used image viewing software when the issue occurred, try opening a word processing software application such as Microsoft Word.

2. Open a file in the new software, or create a new file for this step.

3. Print the file.

   • If the document in the alternate software prints successfully, do not continue troubleshooting. The software where the issue occurs might be the cause. Continue to print from different software, or contact the software manufacturer for help.

   • If the document in the alternate software also exhibits the garbled text issue, continue to the next step.

Step 4: Connect the printer directly to the computer

If your printer is connected to your computer over a network or through a USB hub, connect the printer directly to the computer with a USB cable.

1. If your printer is connected to a wireless network, turn off the wireless signal.

2. Disconnect any USB or Ethernet cables from the printer.

3. Restart the printer by turning the power off, and then back on.

4. Connect the USB cable directly from the printer to the computer.

Try to print.

Step 5: Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Let me know how this pans out.

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