Officejet Pro error code

[Ctt3375]

The touchpad flashes off and on then shows a blue screen displaying error message. After unplugging and plugging back in multiple times, it continuously shows error codes, however the error codes are not always the same.

  

 

[A_Gayathri]

Hi @Ctt3375,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code D8121348 on your HP OfficeJet Pro 8025, along with the blue screen and touchpad flashing on and off, which suggests a hardware or firmware issue. Since the error codes change, it could be related to the printer’s internal memory, a corrupted firmware update, or a hardware malfunction.
 

Steps to Troubleshoot the Issue:

Power Reset:

• Unplug the printer from the power source.
• Wait at least 60 seconds.
• Plug the printer back in and turn it on. This helps to clear any temporary memory issues.

Firmware Update: Update the firmware on an HP printer

• If the printer powers on without immediately showing an error, check for firmware updates:
  • Open the HP Smart app or access the printer settings through your PC.
  • Navigate to Settings > Printer Maintenance > Update the Firmware.
  • Follow the prompts to install any available updates.

Check Power Source:

• Ensure the printer is plugged directly into a wall outlet, not a power strip, which might cause voltage issues.

Hard Reset:

• Disconnect all cables, including the USB and Ethernet (if applicable).
• Turn off the printer and unplug it again.
• Hold the Power button for 15-30 seconds.
• Plug the printer back in and try powering it on again.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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