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‎01-14-2021 02:42 PM

HP Recommended
Product: Officejet hp8620
Operating System: Microsoft Windows 10 (64-bit)

I am having the same problem. I followed the instructions on the group discussion and the error continues.  Based on the discussion I need to do a full factory reset.  Please send the instructions. Thank you.

Category:
1 REPLY 1

‎01-18-2021 05:42 AM

HP Recommended

@co480, Welcome to the HP Support Community!

 

If the printer is stuck at this error, we will not be able to perform a full reset. However, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Try to hard reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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