Officejet pro 6970 Stopped printing in color

[Dawn37]

One minute it was printing fine with color and now no color...nothing but black and white. Printed saved documents as well as internet documents both only printing in black and white. Hard rebooted printer twice, once with cartridges removed. Tried the printer maintenance, clean printhead. I have taken out the cartridges and they still have ink in them. Help!

[Mans]

@Dawn37 

Hello,

In order to palliate this incident, please try the following solution:

1. Disconnect the USB cable from the computer's USB port, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type control printers, then press Enter. The Devices and Printers window opens.
4. Right-click HP OfficeJet Pro 6970 series, then Remove device and Yes.
5. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
6. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
7. Select HP OfficeJet Pro 6970 series, then click Remove..., and then select Remove driver and driver package.
8. Click OK, then Yes, and then Delete.
9. Restart the computer.
10. Launch the printer software installed on the desktop and click Connect a new printer.
11. Select Manual Setup, then Next, and select Wireless, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

In cas of need, do not hesitate to contact us.

Best regards,